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LRS Network Support

IT Services and Tech Support

Protect your business from computer problems with our IT support staff.

Located in Springfield, LRS® Network Support provides technical support and manages problems with computers, servers, and networks for businesses in central Illinois. Our experienced IT consultants provide preventative solutions to ensure computer systems operate at peak performance through regular computer maintenance, remote monitoring, network installation, and work station configuration. In computer emergencies, they also provide tech support for disaster recovery, email servers, computer repairs, data backup and recovery, server crashes, and Microsoft® Exchange issues.

IT SUPPORT SERVICES & PRICING

  • Fix computer problems with servers and networks
  • Install or upgrade software and hardware
  • Remotely monitor networks with regular maintenance
  • Assess network infrastructure performance

SERVICES WE PROVIDE:

  • Computer Support
  • Incident Support
  • General Consulting
  • Server Installation
  • Server Upgrade
  • Server Maintenance
  • Local & Online Data Backup
  • Remote Monitoring

WE ARE EXPERTS IN:

  • Computer Optimization/Performance
  • Computer Security
  • Server Hardware and Software
  • Computer Hardware and Software
  • Network Hardware and Infrastructure
  • Data Backup and Disaster Recovery
  • Network Design
  • Cost Analysis

PROBLEMS WE'LL FIX:

  • Network Domain Issues
  • Computer Virus Problems
  • Email Issues
  • Computer Crashes
  • Network Firewall Issues
  • Server Issues
  • Wireless Networking Problems
  • Network Connectivity Loss
  • Software Malfunctions
  • File Recovery Problems

Prepay for Service and Save*

Buy Save
  • 10 HOURS
    4 %
  • 25 HOURS
    7 %
  • 50 HOURS
    15 %
*

Customer must prepay for block hours of Network Support to receive the discounted hourly rate. These prepaid Network Support hours may be used anytime during the contract term.

MEET OUR IT CONSULTANTS

The information technology experience of LRS Network Support demonstrates our team’s competency in planning, purchasing, implementing, monitoring, and troubleshooting diverse issues with personal computers, servers, and network systems. In the current economic climate, businesses rely heavily on technology, and demand is increasing for network expertise. However, many companies require IT support on a part-time-only basis and don’t need to hire an employee or staff for the job full time. Under circumstances like these, your business can count on the IT services and tech support provided by LRS Network Support.

Arron Gass

Arron Gass

Arron Gass has acquired nearly fifteen years of IT experience, starting as a network administrator for a college department while attending Southern Illinois University Carbondale. While still a student, he advanced his skill set further by working as a network consultant for several IT firms. After graduation he returned to SIUC as a network administrator until joining LRS in 2008. Gass was promoted in 2009 to lead the newly formed LRS Network Support division as the network support consultant team lead. In 2016 he was promoted to senior network consultant.

Certifications and Degrees

  • B.S. Information System Technologies, Southern Illinois University Carbondale
  • Microsoft Certified Solutions Associate: Windows Server 2012
  • Microsoft Certified IT Professional: Enterprise Messaging Administrator on Exchange 2010

Fun Fact about Arron

“With my extensive knowledge of Microsoft products, most people are surprised to hear I didn’t get my first Windows PC until I turned 18, until then I only owned Apple computers.”

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Scott Brown

Scott Brown

Scott Brown has been troubleshooting problems with desktops, servers, and networks for over a decade. Starting as a student at Blackburn College, he worked on-campus as the crew head for the technology division. After graduation, he was hired by a Springfield office supply company as a systems engineer and was soon promoted to the director of technology services. In 2012 Brown furthered his career by joining the LRS Network Support team.

Certifications and Degrees

  • Microsoft Certified Professional
  • Microsoft Certified Technology Specialist
  • B.A. Management Information Systems and Computer Science, Blackburn College

Fun Fact about Scott

“I love playing all kinds of sports, and I’m only one son short of a starting lineup for a basketball team.”

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Jeff Greer

Jeff Greer

Jeff Greer has been providing tech support to businesses for nearly twenty years. After earning a degree from Southern Illinois University Carbondale, he worked as a network administrator for an office supply company offering technology support to central Illinois businesses. In 2011 Greer made the move to LRS to join the growing team of network support consultants.

Certifications and Degrees

  • MCITP Microsoft Server Administrator on Windows Server 2008 (R2)
  • Fortinet Certified Network Security Administrator
  • InfoSec Certified Ethical Hacker
  • B.A. Southern Illinois University Carbondale

Fun Fact about Jeff

“In my free time I live, breathe, and lose sleep for soccer by playing, coaching, and watching my favorite sport.”

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Joe O'Brien

Joe O'Brien

Joe O’Brien has gained over fifteen years of IT experience in various capacities working for Internet service providers, as a small-to-medium business consultant, and in the education industry. Most recently he acted as the IT Manager for a multi-campus college providing network, server, and end-user support. O’Brien brought his tech support expertise to LRS Network Support in 2016.

Certifications and Degrees

  • Microsoft Certified System Administrator in Windows Server
  • CompTIA A+ Certified PC Technician
  • CompTIA Network+ Certified IT professional

Fun Fact about Joe

“I take a break from technology by attending live music events and Major League Baseball games.”

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Troy Rodriguez

Troy Rodriguez

Troy Rodriguez has amassed over twenty years of IT experience, beginning his career as a junior technician at DBS Services as a teenager. While working in this capacity, he furthered his education and earned an associate degree and many IT certifications. In 2012 Troy took over as CEO and owner of DBS Services and ran the company successfully until its acquisition by LRS in 2018, when he joined the team of LRS Network Support.

Certifications and Degrees

  • AS Lincoln Land Community College, Springfield, IL

Fun Fact about Troy

“When not working IT, I also train elite tumbling and trampolinists all over the nation to flip and fly.”

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Michael Scoggins

Michael Scoggins

Michael Scoggins has been pulling apart computers and putting them back together since the early 90s. In 2000 he began working in an IT department of a non-profit organization located in Washington D.C. After returning to Illinois and completing his degree in 2016, he joined forces with Troy Rodriguez at DBS Services and accompanied him to LRS Network Support when the company was acquired by LRS in 2018.

Certifications and Degrees

  • AAS Information Technology, ITT Technical Institute, Springfield, IL

Fun Fact about Michael

“After solving the mysteries of IT, I apply my creative skills as a tattoo artist at a local parlor.”

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Frequently Asked Questions

  • What kinds of businesses does LRS Network Support help?

    We provide technical consulting, emergency response service, and support for small to medium-sized businesses located within a 60-mile radius of Springfield, Illinois. The businesses benefiting the most from our service are those without the need for a full-time IT employee on staff, or those businesses whose in-house IT staff is already overworked.

  • Can you advise the proper way to back up our data?

    Your data is vital to your business; protect it by backing up daily with these safety procedures in place.

    • Regularly review your backup logs
    • Check the management window every backup
    • Have spare backup media on hand
    • Perform regular backup media maintenance
    • Move backup copies offsite and store in a secure location

    If your existing backup system is beginning to show its age, then perhaps now is a good time to evaluate other options that were not available previously. For years, backing up to tape was the most reliable, cost effective, and widely used method for companies of all sizes. The cost of hard disk based storage has rapidly decreased in recent years. Therefore, disk based backups are now a more cost effective and efficient means for data backup and preferred over the older tape based systems.

    Online backup service providers are a very convenient way to back up your data securely offsite without the worry of rotating tape schedules and lost or stolen tapes. If your business currently utilizes server virtualization technology, you may want to consider looking into replicating your servers offsite to a standby location. Offsite servers can then be quickly utilized to recover from problems ranging from minor data corruption to the destruction of your primary virtual environment.

  • What is the best way to block hackers, viruses, unwanted pop-ups, and banners?

    Vigilance is the key to blocking online attacks with these defensive maneuvers.

    • Install a trusted and reliable anti-virus solution
    • Install proper firewalls
    • Make sure your firewall and operating system are up to date
    • Limit administrative access when possible on workstations
    • Implement strong password policies
    • Provide basic training for your employees to help identify potential malicious activity

    Without the proper Internet firewalls or anti-virus solutions, your system can become quickly compromised. We recommend using Cisco®, Sonicwall®, or Fortinet® firewalls, and we can install these to ensure performance and security. Since malicious code is always evolving, it is vital to ensure your operating system and software patches are deployed as quickly as possible. Through our remote monitoring service, we keep a watchful eye on your IT network continuously and receive alerts if anything needs immediate attention.

  • Why should I consider remote monitoring?

    Our remote monitoring service is peace of mind, it’s that simple. While you focus on your business, we keep an eye on your network while not being directly connected to your network or physically on site at your business. The monitoring system will notify us before or immediately after a problem is discovered on your network. Most of the time we’ll be aware of the issue before you are.

  • What are the benefits resulting from properly maintaining my IT environment?

    The benefits associated with proper IT maintenance all equate to time and money savings and include the following.

    • Reduced IT maintenance costs
    • Avoidance of unnecessary repair costs
    • Increased speed and reduce downtime
    • Adoption of newer tested technologies
    • Prevention of problems
    • Increased productivity
    • An environment secure from viruses and hackers

  • How can I work towards keeping technology current in my workplace?

    Implement these four practices to help keep technology current.

    • Adopt a 3-year life cycle for IT equipment and computers
    • Allocate your budget to replace one-third of your computers annually
    • Consider high costs to repair old machinery once out of warranty
    • Be aware of invisible costs to productivity like slow boot times and unresponsive programs

  • What can I do to protect my server and computer firmware?

    Protect your computer equipment by staying aware of technological advances.

    • Perform regular checks for service and computer updates
    • Prevent problems rather than repair them
    • Resolve issues quickly by staying up to date
    • Avoid unnecessary costs by staying current

  • What should I do to keep on top of security?

    Since security is a priority, use these practices to fend off attacks and security breaches.

    • Don’t use default passwords
    • Always secure your wireless network with accepted encryption standards
    • Always create unique and complicated passwords
    • Be wary of using open networks for secure transactions
    • Never give out your password
    • If you’re unsure of how safe something is, ask a professional


Contact Us

LRS Network Support provides technical resources, emergency computer repair service, and customer support for network problems and server issues to small businesses located within a 60-mile radius of Springfield, including the cities of Decatur, Jacksonville, Bloomington, Normal, Lincoln, and Litchfield.

LRS Network Support
2401 West Monroe St.
Springfield, IL 62704

DIRECTIONS techguys@lrs.com
217-862-9820